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When customers use live chat, they’ll try to ensure that a product will perform as advertised or that a promotion will provide the discount they want.In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.Forbes magazine reported in a recent study: “In 2008, Wells Fargo made a second attempt to leverage online chat to drive sales, and happily, this time the results have been crystal clear.High customer satisfaction scores and a double-digit increase in converted shoppers have shown the value once and for all of this technology.” The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale.I recommend this plugin to authors, because this is the ay to connect to you’re readers.I had looked for several weeks and tested many chat plugins until I was fortunate and found this one.
Live chat provides immediate access to customers’ pain points.
You can use Forever Free Plan (free of charge) with unlimited websites, unlimited simultaneous chats, unlimited chat sessions, SSL encryption and chat history. Get Live Supporti for i Phone, i Pad and i Pod touch from here Get Live Supporti Beta for Android from here. How to install The complement is better than I thought. As a Dutch writing coach, I get a lot of questions. I’m using Premium, because I think it’s important to use my branding colors.
I implemented the plugin easily, in a few minutes and when i had a problem the team service support help me very fast through the live chat. If you have a problem, try the support chat, it’s great and quickly.
The report by E-Marketer found: “Almost two in 10 live chat respondents did more than 75% of their holiday shopping online, compared with 14% of those who did not chat.
A further 25% of chatters made 51% to 75% of their purchases on the Web, versus just 10% of those who did not participate in the chat service.” If you aren’t convinced that live chat is for your business, check out this study conducted by Bold Chat.
Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.